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Your in-house person is only going to see one facet of technology. In contrast, our technicians see the full spectrum of problems, issues, and technologies that are out there |
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Your in-house person may stay only as long as he or she is challenged by your particular mix of technology - typically one to three years. When they leave, out the door will walk your experience and knowledge base. In contrast, our technicians stay longer - six years - because the challenges are greater |
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When we lose a technician, you don’t lose your knowledge base, your documentation, your systems, processes or procedures. We provide these things to you via the discipline of our organization, not via the whims of an individual technician |
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You could manage your in-house person, which typically becomes a distraction, or you could choose not to manage this person, which is worse. We take the responsibility for managing our technicians. This has become one of our strengths |
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