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Bill Blum,
Partner in the law firm of Solomon Blum |
| Regarding the Issue of Trust ... |
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Peter has a very good understanding of what clients’ needs are and responding to them. He has this fantastic service ethic. He’s conservative in terms of what he suggests we use in terms of hardware and software. This lines up with my business needs, our firms business needs." |
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I don’t need to be the first one to have Vista because I don’t want to have to go through the extra hassle it might have. He hasn’t even mentioned this to us, but I suspect in about a year and a half he’ll say: “Vista is ready for you guys” |
| Regarding On-Site vs. Remote Support ... |
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All we needed was four things; 1, really good phone support, 2, someone on our staff that was able to follow instruction on the phone and 3, regular site visits for the stuff that you need to do physically and 4, Good warranty service in case it was purely a hardware issue. With those elements, the fact that the bulk of support is coming from 500 miles away is really no big deal." |
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Stanley Levine,
Founding Partner of the Law Firm Campbell & Levine |
| Regarding The Importance of Reliability ... |
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We’re lawyers and we run our entire business on our computer platform. Everything we do right now is premised upon a computer based system, whether it is accessing dockets or communicating with the court, internal communications, or legal research. When our computers are down, we might as well go home." |
| Regarding the Issue of In-House vs Outside company ... |
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The technology changes so quickly and the knowledge base is so dynamic, that I really want a specialist like PC Networks to be on top of the game." |
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Jack Marshall,
President and CEO of Marstrand Industries |
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Rex (our staff person) doesn’t keep up with computers like they do, he’s very knowledgeable but he’s certainly not capable of doing all the things that they do because he is busy with other things." |
| Regarding Cost Comparison ... |
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We don’t need a full-time IT person on staff. We’re a small enough company - we’re a 15 million dollar company with 50 employees. We spend ten to fifteen thousand dollars in the course of a year on software support. You can’t justify having an IT guy here on staff." |
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| Regarding Quality ... |
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Our relationship has evolved into a relationship of trust and respect. We are getting the service we need and we have no interest in going anywhere else." |
| Regarding PC Network Services Responsiveness ... |
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Two years ago last September we had a flood here in our business and we lost about nine PC’s. On a Sunday morning at eight o’clock Peter was in here working with us to replace everything so we could be back in business. His response and help was just above and beyond the call of duty. He spent two or three hours there with us that morning going over our needs and what to do to get back into business real quick. He was very helpful and minimized our downtime. All I can say is that I was shocked to see him here in the office. It was like - “Wow, how did you find out about this!” |
