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Your in-house person may stay only as long as he or she is challenged by your particular mix of technology - typically one to three years. When they leave, out the door will walk your experience and knowledge base - unless you prepare for the turnover by documenting systems. |
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When you lose an IT technician, you should not lose your knowledge base, your documentation, your systems, processes or procedures. We provide these things to you via the discipline of our organization, not via the whims of an individual technician. |
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