 |
Our technicians work from a structured framework and are well-managed. They are not John Wayne out there doing whatever they want to do. |
| |
|
|
Our technicians are required to communicate expectations to their customers ahead of time. For example: |
|
|
|
|
 |
We will be here at 3:00 |
|
Servers will be down from 5:00 - 8:00 |
|
|
|
|
|
Our technicians are required to document the configuration |
| |
|
|
Our technicians are required to contribute lessons learned to the centralized pool of in-house Technotes that we have established over the years. This raises the overall knowledge level of our staff. |
| |
|
|
Our technicians are required to monitor your backups and event logs all the time, not just when they get around to it. This allows us to catch and fix problems before they get too serious. |
