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Remote IT Support |
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On Site IT Support |
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Help Desk |
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| Remote Desktop Support |
| At PC Network Services, a staff person, not a computer, will answer the Help Desk phone. We have a senior tech take the call. There is no escalation procedure at our help desk because you start out working with a senior tech. We do this because we recognize that the point of entry of the call is the most important determiner of the success of the call. |
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| We have no voice mail. You will talk to real people exclusively. There is always a qualified person available to take your call 24x7 |
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