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Remote IT Support |
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On Site IT Support |
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Management Reporting Services
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| On-site Network & Industry Review Meetings |
| The key to proactively managing any business is to regularly evaluate existing systems and current trends. These meetings are designed to assist managers in business and strategic technology planning. |
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| PCNS Activity Report |
| This report lists all technical activity provided during the reporting period. It is accompanied by your Service History Journal from our Knowledge Management System and is delivered via email. This information is reviewed in the review meetings. |
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| Static System Statistics |
This information, which is captured during on-site visits, is emailed for each reporting period. This information is reviewed in the review meetings.
Real-time System Statistics – The information captured by The Real-time System Monitoring is compiled, summarized and is emailed for each reporting period. This information is reviewed in the review meetings. |
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| IT Cost Analysis |
| All costs for hardware, software, installation, proactive, and reactive support services are categorized and compiled for the review meeting. This assists in goal setting and budgeting. |
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| PCNS Knowledge Management System |
| PC Network Services documents all system hardware, software, configurations, procedures, and histories. We use this information to quickly and efficiently determine the nature of a problem and course of action. This information helps reduce problem resolution time. We store this information on our secure remote access server and it is available to all of our Help Desk and field technicians. |
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| Key Date Manager Program |
| This program has been developed to track all network date sensitive information. This information is tracked and Client’s are alerted prior to expiration of warranties, subscriptions, and support agreements. This alert gives our Client’s the time to proactively review this information and make knowledgeable business decisions regarding renewals, modifications, or cancellations. |
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Call 412.928.8670 today for More Information
about our Management Reporting Services |
